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HOME / Company Policy /

 Company Policy

Retail Customers::     

       Aloha.  Please take a few minutes to register an online account before you start shopping.

       You can start shopping once you have created an account with us.

Wholesale Customers:

       To enjoy the wholesale rate, you must meet the following criteria

  • The operation of a retail store with a physical location
  • A valid or current business license/permit.

       First please register an online account with us.  If your company meet these two requirements,

       please email us your store information, business license/permit, business card, or website address if available. 

       Once your supporting documents are verified and approved.  We will change your account status from retail to wholesales.

  • There is a minimum of $450 for the first wholesales purchases. (Not included Hula Instrument)
  • First purchase must be made within 3 months of account activation or it will be deactivated.
  • Should the wholesales account is inactive for a period of 2 years, we reserved the right to close the account.                                      You must reapply for a new wholesale account again if it was closed due to inactivity.

Shipping and Handling:

Shipping Option



  • Nippon Express: Ship every Monday and Thursday. Customer/buyer pay Shipping Fees upon delivery
  • USPS Express Mail Service/EMS: Ship Monday to Friday, excluding public holidays.

       All other Country

  • USPS Express Mail Service/EMS: Ship Monday to Friday, excluding public holidays.

       Unites States (Domestic)

  • Priority Mail: Ship Monday to Friday, excluding public holidays.
  • Priority Mail Express (if requested): Ship Monday to Friday, excluding public holidays.


       Warehouse Pickup (2077 S. Beretania Street. Honolulu HI 96826)

       When your order is ready for pickup, you will receive a Pickup Notification email

       Warehouse pickup hours is 11:00am to 4:00pm Monday to Friday, excluding public holidays.

       Email us at aloha@jllei.com if you need to make an appointment for after-hours pick up.


  • All time and day are in Hawaii Standard Time
  • All email will be answered from Monday to Friday, excluding public holidays.


       Shipping Policy

  • Insurance is mandatory for all USPS shipping (Priority Mail or EMS)
  • USPS shipping fees and insurance are charged to the customer together with their order
  • International customer is responsible for all the applicable duties or taxes of their country.
  • We do not ship to P.O. Box address
  • We will not issue shipping or merchandise refund if:
  1. Incorrect shipping address was provided by the customer.
  2. The packages were returned to us because it was unclaimed.
  3. The packages were refused to be accepted by the customer.


       We accept Visa, Master, and JCB

Sales Tax:

        All orders ship to the Hawaiian Islands will be taxed.

Exchange and Return:

  • We offer return or exchange within 14 days of receiving your order.
  • You can return your product for store credit or refund to the original payment method.
  • All returned merchandise must be in its original condition with tags still on.
  • Customer are responsible for all the shipping costs, duties and taxes of the return merchandise.


Privacy Policy:

 J & L Trading House operates http://www.jllei.com.  This section informs you of our policies regarding the collection, use and disclosure of personal information we received from users of the site.  J & L Trading House is determined to protect and maintain your privacy.  However, in order to use our site and services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.  Personally, identifiable information may include first and last name or both, email address, billing address, physical address, telephone number, halau (hula school) name, other contact details, credit card information, order history, and others information related to answering your questions or fulfilling your online orders on http://www.jllei.com. We use your personal information solely for the purpose of providing services and fulfilling orders you placed on http://www.jllei.com. We do not give, share, sell, or transfer any personal information to a third party, unless required to by law. By using the site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the site privacy policy, you should cease using this site immediately.  Should you have any issues or questions about this policy, please contact us on aloha@jllei.com.

Product Disclaimer:

 All our products are handmade, one piece at a time, using natural or factory produced parts. 

        Due to the handmade nature of our products, there may be slight variations in color and/or craftsmanship. 

        It is therefore very difficult to make identical products.

        We try to accurately display the colors of our products on http://www.jllei.com. 

        Please note that the product colors you see on your electronic device may differ to the

        actual products you received due to the variation in electronic screens setting on a computer,

        laptop, tablet, and or smartphone.

Errors and Inaccuracies:

        Our goal is to provide a comprehensively accurate and up to date information
        on http://www.jllei.com.  However, it is not possible to ensure that it is free of
        human or technological errors.  Should the site contain mistakes, inaccuracies,
        typographical errors, or omission which may relate to pricing and availability,
        we reserve the right to correct or update the information at any time without prior notice. 
        We sincerely apologize for any inconvenience this may cause.

        Mahalo for visiting.  Enjoy your shopping.


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Update : June / 22 / 2024 |
Copyright © J & L Trading House, Inc. All Rights Reserved. E-Mail: aloha@jllei.com